Patient Experience Tips

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 A short collection of coaching micro-lessons from Practicing Excellence  designed to help ORGANIZATION strengthen culture, communication, and the patient experience. 

Ambulatory Patient Experience
Hospital Medicine Patient Experience
Nursing Patient Experience
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Learn, Try, Share

  • Our microlearning approach delivers short, evidence-based video tips from peers and experts that fit into the flow of a busy clinical day.

  • Each coaching tip follows a simple Learn, Try, Share model: watch a less than 5-minute video, try by applying the skill in your next interaction, and share what worked with your team.
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Virtua Case Study

Read The Results | Watch The Story

 Virtua Health partnered with Practicing Excellence to embed coaching into the flow of work for 16,000+ clinicians:

  • Driving a 7-point rise in Physician Communication.
  • 6.8-point rise in Nurse Communication on HCAHPS.
  • Highest colleague engagement score in five years.

With 100% leader completion and 900,000+ coaching tips watched, the result was measurable behavior change at scale.