Improving Hospital Medicine Patient Experience Through Skill-Building At Scale
4–5 raw-point increases in hospital medicine patient experience measures across 12 months
Meaningful Improvement Among Hospitalists and APPs
OhioHealth Hospital Medicine Services partnered with Practicing Excellence to deliver a 26-tip patient experience certification program for hospitalists and advanced practice providers. Clinicians applied new communication skills in huddles and daily care, and in their feedback, 77% felt that 5-minute coaching tips helped improve patient relationships.