Improving the Clinician and Patient Experience Through Technology-Powered Coaching
7.7 raw-point improvement in patient experience for participating hospitalists
Five-Minute Coaching in the Flow of Hospital Medicine
Corewell Health partnered with Practicing Excellence to help its hospitalists and advanced practice providers strengthen the interactions that shape patient experience. As result of Corewell Health's participants saw a 7.7 raw-point improvement in patient experience among participating hospitalists in 2021 and a 5.2 raw-point improvement in 2022, along with gains in Communication with Doctors.
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“Practicing Excellence gave me an insight that I otherwise would not have had. It reflected the simple things that would make a difference to my patients. It also reminded me that in moments of crisis, we have each other to lean on. I feel good about it. My colleagues do too.”
Corewell Hospitalist