---
title: Patient Experience Tips
---

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### Patient Experience Tips

![INSERT ORG LOGO HERE](https://info.practicingexcellence.com/hs-fs/hubfs/INSERT%20ORG%20LOGO%20HERE.png?width=200&height=200&name=INSERT%20ORG%20LOGO%20HERE.png "INSERT ORG LOGO HERE")

#### A short collection of coaching micro-lessons from Practicing Excellence  designed to help ORGANIZATION strengthen culture, communication, and the patient experience.

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Ambulatory Patient Experience

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Hospital Medicine Patient Experience

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Nursing Patient Experience

![Medical students smiling at the camera at the university](https://info.practicingexcellence.com/hs-fs/hubfs/Medical%20students%20smiling%20at%20the%20camera%20at%20the%20university.jpeg?width=1000&height=667&name=Medical%20students%20smiling%20at%20the%20camera%20at%20the%20university.jpeg)

### Learn, Try, Share

- Our microlearning approach delivers short, evidence-based video tips from peers and experts that fit into the flow of a busy clinical day.
- Each coaching tip follows a simple Learn, Try, Share model: **watch** a less than 5-minute video, **try** by applying the skill in your next interaction, and **share** what worked with your team.

[![DeLue Quote Graphic-1](https://info.practicingexcellence.com/hs-fs/hubfs/DeLue%20Quote%20Graphic-1.jpg?width=1000&height=617&name=DeLue%20Quote%20Graphic-1.jpg "DeLue Quote Graphic-1")](https://info.practicingexcellence.com/hubfs/2026%20Case%20Studies/Virtua%20Health_%20Reconnecting%20To%20Purpose_Case%20Study%20Video.mp4)

## Virtua Case Study

### [Read The Results](https://info.practicingexcellence.com/hubfs/Virtua%20Health%20%26%20Practicing%20Excellence.pdf) | [Watch The Story](https://info.practicingexcellence.com/hubfs/2026%20Case%20Studies/Virtua%20Health_%20Reconnecting%20To%20Purpose_Case%20Study%20Video.mp4)

 Virtua Health partnered with Practicing Excellence to embed coaching into the flow of work for 16,000+ clinicians:

- Driving a 7-point rise in Physician Communication.
- 6.8-point rise in Nurse Communication on HCAHPS.
- Highest colleague engagement score in five years.

***With 100% leader completion and 900,000+ coaching tips watched, the result was measurable behavior change at scale.*** 

 

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